Gold Dipped Biwa Pearl

US Orders: USPS First Class Shipping: 3 to 5 business days

USPS Priority: 2 to 3 business days

International: USPS First Class International: 10 to 14 business days

Transit times do vary depending on the international location. Packages can be delayed if held in customs.

Please consider that you may have to pay your country’s customs taxes for the goods that you receive. Tula Blue is not responsible for paying any customs taxes on international orders. 

Tracking will not always update with international orders. Once it leaves the US and is transferred to a new carrier, we are not able to see tracking details on packages. 

For cancellations, order or address changes Please reach out to us ASAP at hello@tulabluerope.com with your order number in subject line. We often get started on orders immediately & often times your order is already in production the day it is placed.

Please contact us at hello@tulabluerope.com at your earliest convenience and we will make sure you receive your Tula Blue as soon as possible.

We want you to love + enjoy your Tula Blue! 

Local customers can bring any exchange, return or repair to one of our events and we will be happy to help you!  Please see our upcoming event schedule here.  

Products are eligible for exchange, store credit, or refund for up to 35 days following the purchase date.

We offer you the option to unlock free return shipping later for the eligible items in your order by paying a small returns fee at the time of purchase. If you choose to pay this fee during purchase, there is no additional charge for shipping your item(s) back to us. If you choose not to pay this fee during your purchase, you may be subject to a higher shipping/handling fee later at the rates that we require on the date you ship your item(s) back to us for a return. 

Please note that this service does not exempt your order from custom, final sale, Mystery Bags or other store policies.

If your Tula Blue breaks within 12 months from the day it is purchased, we are happy to repair the item for you free of charge. Just print, complete and return this form with your Tula Blue

If your Tula Blue breaks after the first year, we are happy to repair your item for you at a small fee. Please contact us to set this up.

Our repair warranty does not cover damages caused by improper care, accidents, or natural breakdown of materials over extended use and time. Note: dropped stones/shells can break.  Shaved anklets will be cut. 

REPAIR TIME FRAME: Depending on the type of repair we’re doing, repairs can take anywhere from two to three weeks from the day we receive the item. However we are often much faster. If you need updates on your repair, check in with us and we’ll give you an update on its progress.

Every piece of Tula Blue arrives in our pretty Tula Blue branded bags, perfect for gift giving!

Yes!  Please follow us on instagram@tula.blueand also sign up for our email so you will be the first to know about any sales, free gifts or new drops we are having. And if you are local, you can opt in to also be informed about local events. You can also get on our SMS list. And be sure to check out ourSTACK & SAVEandSALEsections. 

Easy!  Our SMS subscribers get early access to our Fun Friday Drops. Then our email subscribers. So, get on both lists! And if you have made a purchase with Tula Blue, you are part of our Loyalty & Rewards program. And we now have VIP tiers with different perks that include early access, free shipping & exclusive offers.