Warranty
Tula Blue offers a lifetime warranty on our ROPE. This includes general wear and tear on the ROPE, fraying, or any breakage caused by rope failure.
Our warranty does not cover damages caused by improper use or accidents, or resizing outside the exchange window. This includes any damage caused from dropping or improper care of fragile stones/shells. This also includes accidentally cutting the rope, or curious pets (cat love our ROPE too), etc.
If you are unsure if you are covered, or don't have an order number simply email us details and pictures of your piece at hello@tulabluerope.com
Resize
No longer love the way your Tula Blue fits? We are happy to resize your jewelry at any time! For more info, click the link below or please email: hello@tulabluerope.com
We make jewelry you live in, so we build it to last and we stand behind it.
Frequently Asked Questions
Absolutely! Our rope is life-proof. If it ever frays, snaps, or gives out, we repair or restring it for free, for life. Just send it our way.
The one thing we cannot cover is rope that has been cut, shaved, or chewed by a pet, since that is not the rope failing. But we are happy to offer restringings for a small fee.
If it happened within your first year, we fix or replace it for free, no questions asked. After a year, we are still happy to replace the piece, fees are dependent on the piece itself. Email our team at hello@tulabluerope.com for replacement details and fees.
Real stones and pearls are tough, but they are not indestructible, so if one cracks down the road, we have got you covered for a fair price.
We cannot replace a lost piece for free, but we would love to help you get a new one. Email our team at hello@tulabluerope.com and we will point you to the right thing and your loyalty perks if you have them.
Where you start depends on where you purchased your Tula Blue. If you purchased it directly from us - online or at an in-person event - select the Warranty - I have an Order # option. If you don't have your order number email us and we will try and help locate it or point you in another direction.
If you purchased it from a retailer, Etsy, or don't have an order number, select the Warranty - I do not have an order # option.
When in doubt, message our team through our email: hello@tulabluerope.com and include any pertinent information and a photo or your piece.
Local or Austin or Corpus Christi, Texas? Bring it to any open house at either Tula workshop (2 days/month at each location) and we will take it from there. You can find dates/times on our events page.
Yes. We resize, restring, and repair cut or chewed rope anytime for a flat $20. Email our team at hello@tulabluerope.com and we will point you in the right direction.
Usually 2 to 3 weeks from the day it reaches us, often sooner.